If you have any questions or concerns about our products or your orders, please find answers below. If you have a problem or question that requires immediate assistance, you can click the button below to contact our Customer Service. We will call you back within 48 business hours.
Order & Delivery
Q. Where do you ship from?
We ship all our products from France.
Q. How long does it take to receive my order?
It usually takes 3-5 days.
Q. Can I cancel or change my order?
Once an order has been placed, it cannot be changed.
To request a cancellation, please contact customer service immediately at lingerie@barbaraparis.fr.
To request a cancellation, please contact customer service immediately at lingerie@barbaraparis.fr.
Q. Can I change the options of the product I ordered?
Product options cannot be changed after ordering. You must cancel your order and order again.
Q. What should I do if the product I ordered is out of stock?
If a product is out of stock for a long period of time and cannot be supplied immediately, a refund will be issued after notification to the customer.
Q. Can I receive gift wrapping for the product?
The gift wrapping service costs 5 euros.
Options must be added when ordering.
Options must be added when ordering.
Q. What should I do if the product is lost?
In the event of loss during transport, please contact customer service at lingerie@barbaraparis.fr.
barbara paris is not responsible if your order is delivered to the correct address but is lost (stolen).
barbara paris is not responsible if your order is delivered to the correct address but is lost (stolen).
Returns and Exchanges
Q. Is it exchangeable?
We do not do exchanges.
You need to return the existing order and reorder it.
Q. How can I return it?
You can return the product within 30 days of receipt.
You must inform lingerie@barbaraparis.fr customer service of your intention to return the product within 30 days.
You must return to Barbara Paris within 14 days of the date of the return request.
The return procedure to follow is as follows.
1. lingerie@barbaraparis.fr is informed of your intention to return the product to customer service.
2. Complete the returns form and send it to us by email.
3. We send you the content of your return request and your return label by our email.
4. Put the item to be returned in the original packaging, print a return label, and affix a return label to the packaging.
5. Go to the La Poste post office to drop off returns.
6. After receipt by Barbara Paris, the product is checked. If the product meets the legal and conventional conditions, a refund will be made.
Returns must be made in their original condition (labels, packaging, accessories, gifts, etc.).
The following items are not accepted for return,
notably :
- perfumed items;
- damaged, polluted, or deformed items;
- washed items;
- items without labels.
- items without free gifts.
You must inform lingerie@barbaraparis.fr customer service of your intention to return the product within 30 days.
You must return to Barbara Paris within 14 days of the date of the return request.
The return procedure to follow is as follows.
1. lingerie@barbaraparis.fr is informed of your intention to return the product to customer service.
2. Complete the returns form and send it to us by email.
3. We send you the content of your return request and your return label by our email.
4. Put the item to be returned in the original packaging, print a return label, and affix a return label to the packaging.
5. Go to the La Poste post office to drop off returns.
6. After receipt by Barbara Paris, the product is checked. If the product meets the legal and conventional conditions, a refund will be made.
Returns must be made in their original condition (labels, packaging, accessories, gifts, etc.).
The following items are not accepted for return,
notably :
- perfumed items;
- damaged, polluted, or deformed items;
- washed items;
- items without labels.
- items without free gifts.
Account
Q. How can I unsubscribe from the newsletter?
A. You have the right to access, modify and delete your personal information at any time.
Click the unsubscribe link at the bottom of the newsletter email or notify our customer service at lingerie@barbaraparis.fr.
Telephone number: +33 7 71 22 01 48
Postal address: barbara paris, (201) 1 Impasse Reille, N.201 (2nd floor) 75014 Paris France. or, either Lot 41 66 avenue des Champs-Élysées, 75008 Paris, France.
You can also do it the above way. We will process your request as soon as possible.
Click the unsubscribe link at the bottom of the newsletter email or notify our customer service at lingerie@barbaraparis.fr.
Telephone number: +33 7 71 22 01 48
Postal address: barbara paris, (201) 1 Impasse Reille, N.201 (2nd floor) 75014 Paris France. or, either Lot 41 66 avenue des Champs-Élysées, 75008 Paris, France.
You can also do it the above way. We will process your request as soon as possible.
