Privacy policy

This Privacy Policy aims to inform you about how we collect and use your personal information when you use Barbara Paris products and services.

Barbara Paris thanks you for your trust and is committed to complying with the current provisions regarding the protection of personal data (Law No. 78-17 of 6 January 1978 on information technology, data files, and civil liberties, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, as amended).

This privacy policy regarding the protection of personal data is always available on our website and may be amended by Barbara Paris.

This document does not contain the general terms and conditions of sale or the cookie policy, which are also available on our website.

Please consult this document regularly and contact our company if you have any questions.

 

In this Privacy Policy, the term "processing" is used for all processing activities related to your personal data, including the collection, management, storage, sharing, access, use, transfer and anonymization of personal data.

 

What is personal data?

Personal data

Personal data includes all information relating to an identified or identifiable natural person (first and last name, email address, postal address, telephone number, etc.).

 

How does the privacy policy apply?

This privacy policy applies to data collected in the following cases:

ㆍwhen you create an account on our website.

ㆍwhen you subscribe to our newsletter.

ㆍif you contact our company by sending a request to customer service.

 

Who is responsible for processing my personal data?

Barbara Paris is the data controller.

"Barbara Paris" is a simplified joint-stock company (société par actions simplifiée) with its registered office located at Lot 41, 66 avenue des Champs-Élysées, 75008 Paris, registered with the Paris Trade and Companies Register under number 914 263 223.

 

What type of data do we collect?

Our company may collect personal data:

ㆍWhen performing the contract we have entered into with you;

ㆍWhen you agree to provide it to us for the provision of a suitable product or a personalized offer.

 

The data collected may include the following:

ㆍIdentity information (your first and last name, date of birth).

ㆍContact information (mailing address, email, and mobile phone number).

ㆍIdentification information on our website (IP address and cookie/tracking policy).

ㆍPurchase history (customer ID, order number, purchase history, product reviews).

ㆍHistory of interactions with customer service.

 

Regarding banking information used during transactions: this data is not stored in our information system. Our external payment service provider provides this service securely during the purchase process.

 

When will personal data be collected?

Your consent is always free and informed (for each communication channel and for a specific purpose).

When you create a customer account on our website, mandatory fields are marked with an asterisk, as they are necessary for the execution of the order (e.g., the invoice receipt address).

ㆍWhen subscribing to receive email communications: subscription to our newsletter, etc.

ㆍWhen you wish to contact us via our form: your personal data is essential to carry out the necessary research and respond to you in the best possible way.

 

All Barbara Paris employees are aware and sensitized to the collection and/or processing of personal data.

 

These employees are subject to complete discretion and confidentiality.

 

Protection of Minors

Some minors may provide their contact information by subscribing to our newsletter, particularly on our website. In this case, if the legal guardian does not agree to this approach, they can submit a request for anonymization.

If applicable, during your visit to the store, our sales team requires that any account creation for minors be carried out in the presence of at least one legal guardian (and with parental consent at the time of purchase and account creation).

 

Why does Barbara Paris collect my personal data? For what purpose is it processed?

 

Order Management

Your personal data is required for the following purposes:

ㆍManagement and processing of orders on our website (sections related to order preparation, invoice generation, and order shipping).

ㆍTo manage the commercial aspect (confirmation email when the order is sent).

 

Characteristics of the personal data processed: your contact details (last name, first name, address, telephone number).

Legal basis: legitimate interest and the customer's consent to the General Terms and Conditions of Sale (T&Cs).

 

Who can access my personal data?

When placing an order, several service providers (payment platform, delivery platform, etc.) may have access to it.

How can I access my data? By logging into my customer account on our website.

 

Customer Relationship Management

To provide you with a more personalized offer (through targeted advertising, email, SMS, and website and social media) based on your consent for our products or services you have selected.

To manage customer membership in the loyalty program, if accepted, and inform you of the benefits available based on your choice of our products or services.

 

Our company can provide you with a relevant personalized offer in correlation with segmentation work based on your purchase or search history. For example, we can offer complementary products, substitute products, or new products, based on the products purchased by the customer.

 

Characteristics of the personal data processed: contact details (last name, first name, email, telephone/postal address). Legal basis: depending on the data you wish to provide to us, legitimate interest or consent

 

Who can access this data? Barbara Paris's communications team and the service provider that allows us to send you communications and suggestions.

 

 

How to access my data: access your customer account on our website. Your consent can be changed at any time .

 

Sending a digital receipt

If you would like to receive an electronic proof of purchase, we collect your email address.

This will only be used to send digital documents. If this is also the address you provided when creating your customer account, marketing communications are sent with your prior consent.

 

Characteristics of the personal data processed: Email

Legal basis: AGEC Law

Who can access this data? Our company works with the service provider who ensures that your invoice/receipt is sent to the email address. The email address you provided is stored in the EU or in countries compatible with the General Data Protection Regulation (GDPR).

How long is the data stored? 24 months

How can I access my data? Send a request to the following email address: lingerie@barbaraparis.fr.

 

 

Your data may be archived and used in the context of a dispute, action, or litigation, for the applicable limitation period. In the event of legal action, your data may be retained for this purpose until all legal remedies have been exhausted.

 

Leave a review after purchase or leave a comment on our products

You will soon receive an email allowing you to give your opinion on our products that you have purchased, regardless of the method of purchase. This review may be published anonymously on our website.

 

 

Feedback on all these posts is optional, but it helps us improve the customer experience.

 

Characteristics of the personal data processed: customer ID, email, mobile phone number, first and last name.

Legal basis: legitimate interests

Who can access this data? Reviews are shared anonymously on our website.

How long is the data stored? 38 months

How can I access my data: You can request the deletion of your personal data by contacting customer service.

 

Anonymous business statistics

The data collected allows us to study market development, understand customer expectations, measure customer satisfaction, and perform anonymous statistical analyses (decision analysis) to contribute to our future development projects.

 

Legal basis: Legitimate interests

 

Fraud prevention and detection

Your personal data may be retained to prove the operation or transaction. The personal data collected includes: first and last name, email address, telephone number, email address, and login information (IP address).

For example, it may be processed to assert our rights during an inspection by a public institution or administrative authority.

Similarly, when paying the purchase price, we check the payment provider for fraud and verify the capacity to execute the payment.

 

Processing Customer Service Requests

This type of request may have different characteristics:

ㆍGeneral question or information

ㆍRequest to exercise your rights

 

Characteristics of the personal data processed: first name, last name, email address

Legal basis: legitimate interests

Who can access this data? Barbara Paris customer service is located in France. The data is stored in the EU.

 

How long is the data stored? The data is stored for two years after the request is closed. Some of this data may be archived.

 

How can I access my data? Barbara Paris customer service can answer all your questions.

 

Social Media

 

Sharing Information on Social Media

Activities on social media, Facebook, and Instagram to share information and promotions with the French brand "Barbara Paris," the French brand "Barbara," and the European Union brand "Barbara," which are owned by VIVIEN CORPORATION, a company incorporated under the laws of Korea, 52 Seobinggo-ro 51-gil, Yongsan-gu, 04384 Seoul, South Korea (Republic of Korea).

 

 

 

Comments can be read in each community.

 

We inform you that all information published on social media can be viewed and used by other members of the networks, regardless of their position.

Use of the social network is subject to the general terms of use of this network.

Please regularly consult and carefully read these general terms of use of this network.

 

Barbara Paris will have the right to moderation after any publication or to make post-adjustments. Any comment that constitutes defamation, discrimination, racist remarks, or off-topic comments is prohibited. This list is not exhaustive.

 

You can also choose to use hashtags provided by these networks or your content. By using these hashtags, you acknowledge and agree that your content may be displayed on our website and used to direct you to a link regarding our products or services.

 

Marketing Communications

We work with various social media/advertising platforms such as Facebook, Instagram, and Google. These advertising partners use data provided by our company. This data is collected from cookies used by our website with your consent. Other technologies may also be used to determine your preferences and interests and reflect or reformulate them in our personalized offering. Our advertising partners use cookies and other similar technologies. This combined information helps optimize the performance of our advertising campaigns.

Each Barbara Paris partner is responsible for the data they use and provide. More specifically, if you are a customer (account holder) or subscribe to our communications campaign, you may see our ads or communications on your social media.

 

Use of Cookies

 

For more information on our cookie policy, see our Cookie Policy on our website.

 

Browsing Security

All pages (access to my account, payment page) that may contain personal data about you are secure. To verify this, an "https" connection will appear before the website address in the search window.

 

Storage Security

Our company has taken technical and operational measures in line with the characteristics and risks associated with personal data to ensure a high level of security for your personal data, in particular, to avoid the risk of modification, alteration, disclosure, or transmission of data to an unauthorized person. The storage server is secure and access is limited.

 

Subcontracting

We share your personal data with our subcontractors (for example, in the logistics sector and as part of delivery order).

 

 

 

For each subcontractor:

ㆍWe only provide them with the personal data necessary to fulfill their obligations.

ㆍOur subcontractors are obligated not to use this data for any reason whatsoever, including unlawful use.

 

Subcontractor Category

ㆍThe payment service operator in the context of the execution of sales contracts.

ㆍFinancial partners provide various possible payment methods.

ㆍTransportation companies that complete the execution of sales contracts or handle complaints, particularly related to parcel delivery.

ㆍA partner that sends commercial messages with your consent. All our partners are committed to processing your personal data in accordance with the privacy policy. The data is only used for specific purposes (e.g., processing mobile phone numbers to send SMS communications).

ㆍPartners of a marketing tool that helps us provide you with a personalized offer or a customer satisfaction survey.

ㆍSocial media partners, whenever you interact with us through these platforms.

ㆍCloud service providers.

ㆍJudicial or financial authorities, regulated professions (auditors), within the limits authorized for audit and control purposes.

 

Transfers outside the EU

As part of social media management and targeted advertising, your data may be transferred to the United States, particularly in connection with the use of Facebook, Instagram, and Google. We invite you to consult their terms of use.

The use of our website involves the transfer, storage, and processing of your personal information in your country of residence and outside the EU, in accordance with this policy. Your personal information is specifically transferred to the Republic of Korea (South Korea).

 

Can I receive advertising?

Mailing Address:

If you create an account on this website or in one of our stores during your visit, you may receive communications by mail. We use the address you provide.

Email & SMS:

When you give us your consent, you authorize us to send you a personalized offer for each of these communication channels.

You can change your mind or withdraw your consent.

Simply send a "Stop" message after an SMS communication using a link at the bottom of the marketing communication and the personalized email offer.

All our SMS communications contain a short code to transmit this information. You can then unsubscribe by sending a STOP message to the number provided.

If you wish to unsubscribe from SMS communication, you should not respond directly to the messages sent.

 

 

 

 

You can change your online account or your consent at the next checkout.

You can send emails and text messages at any time during your online order process (sending a voice message, shipping notification, etc.).

 

Phone Call:

We do not conduct commercial research using this method of communication.

If necessary, our in-store team or customer service may call you regarding click & collect for your online orders shipped to the store (to inform you that an order has just been received in the store).

 

What are my rights regarding my data?

 

You remain in control of your data and, in accordance with applicable law, you have the rights set out below.

 

Right of access and portability

You can access your personal data and the purposes for which it is processed.

To access this information, you can simply request access to the Barbara Paris customer service center (lingerie@barbaraparis.fr) via an online account.

You can also request a copy of the personal data processed. It will then be available in an easily usable or accessible format.

 

Right to modify your data

In addition, you can request the modification of all your data in the following cases:

- at the time of payment, or

- in the "My Account" section of the website

You can simply contact the Barbara Paris customer service center (lingerie@barbaraparis.fr) via an online account.

 

Right to object

You have the right to object to the processing of your personal data. In this case, your personal data will be anonymized.

 

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. In this case, your personal data will be anonymized to the extent possible. For legal reasons (e.g., invoice retention), not all data may be anonymized for a certain period.

 

Right to be forgotten

You may request the deletion of a file. This request must be made by contacting Barbara Paris customer service: lingerie@barbaraparis.fr. Please attach a copy of your identity card to your request.

 

 

Right to file a complaint

Barbara Paris respects your rights and is committed to taking all possible measures to assist you in exercising them. However, if you feel that these rights have not been respected, you can ask a question about your rights or file a complaint with the French Data Protection Authority (CNIL).

You have the right to withdraw your consent at any time.

 

 

All possible steps are indicated on the CNIL website (www.cnil.fr).

 

We are here to help you.

We recommend contacting our company directly first to help you find a solution to your complaint.

 

These rights can be exercised by sending a request:

By email: lingerie@barbaraparis.fr

Telephone number: +33 7 71 22 01 48

By mail: Barbara Paris,  N.201(2étage), 1 Impasse Reille, 75014 Paris, France.

 

We will inform you of the progress of each type of request as quickly as possible.

Note: There may be a delay between your request and the actual stopping of our offer; this is the time it takes for your request to be processed in our IT systems. If you have any questions about our privacy policy, please feel free to contact us.

By email: lingerie@barbaraparis.fr.

By mail: Barbara Paris, N.201 (2nd floor), 1 Impasse Reille, 75014 Paris, France.

 

Special Provisions for France,  Belgium, Germany, Italy

You may lodge a complaint with the competent supervisory authority if you believe that our processing of your personal information violates applicable laws and regulations. Contact details for all EU supervisory authorities are available here.

 

Commission Nationale de l'Informatique et des Libertés (CNIL)

3 Place de Fontenoy

TSA 80715

75334 Paris Cedex 07, France

 

 

Autorité de la protection des données

Gegevensbeschermingsautoriteit (APD-GBA)

Rue de la Presse 35 – Drukpersstraat 35

1000 Bruxelles – Brussel, Belgium

 

Der Bundesbeauftragte für den Datenschutz und die Informationsfreiheit

Graurheindorfer Straße 153

53117 Bonn, Germany

 

Garante per la protezione dei dati personali

Piazza Venezia, 11

00187 Roma, Italy

 

The entire Barbara Paris team thanks you for using our website.

 

Effective date: April 1, 2025.

Copyright © 2024 Barbara Paris. All rights reserved.